Privacy Policy VS88 — Our Commitment to Protecting the Personal Data of Malaysian Members

1 Introduction — VS88's Privacy Commitment

VS88 ("we", "platform" or "VS88") is an online casino platform operating at vs88.win, serving members across Malaysia. We understand that trust is the foundation of our relationship with every member — and that trust can only exist when we are transparent about how we handle your personal information.

This Privacy Policy ("Policy") sets out in detail: what personal data we collect from Malaysian members, how it is collected, the purposes for which it is used, with whom it may be shared under certain circumstances, how it is protected, and what rights you hold as the owner of that data. This document is provided in Bahasa Malaysia in line with VS88's commitment to serving the local Malaysian community.

This Policy applies to all information collected by VS88 through the official website vs88.win, any mobile version of our platform, email communications, and our customer support channels. In the event of any conflict between a translation in another language and this English version, the Bahasa Malaysia version shall prevail for Malaysian members.

2 Types of Personal Data Collected by VS88

VS88 collects various categories of personal information from members and prospective members. Below is a summary of the types of data we may collect:

VS88 collects only the data genuinely necessary for the stated purposes. We do not collect information that is irrelevant or excessive beyond what is required to deliver our services to Malaysian members.

3 How VS88 Collects Your Personal Data

VS88 collects members' personal information through a number of clearly defined and transparent channels. The following are the primary ways in which we collect data:

• Account registration: When you register a VS88 account, you provide basic information such as your name, Malaysian phone number, and password. This information is collected directly through the registration form on the VS88 website.
• KYC Process (Identity Verification): To process withdrawals and comply with legal requirements, VS88 may request a copy of your identification documents, such as your MyKad or passport. These documents are collected through a secure upload facility on the VS88 website.
• Financial transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u/CIMB Clicks), transaction information is automatically collected for financial records and audit purposes.
• Gaming activity: Data on the games you play, bet amounts, session duration, and game outcomes are automatically recorded by the VS88 system as part of normal platform operations.
• Support communications: When you contact the VS88 support team via live chat or email, the content of that communication may be stored for training, quality control, and dispute resolution purposes.
• Cookies and tracking technologies: VS88 uses cookies and similar technologies to automatically collect usage and technical data when you browse our website. Further details about cookies are explained in Section 7 of this document.

4 How VS88 Uses Your Personal Data

VS88 uses members' personal data for specific, legitimate, and stated purposes. The following are the primary purposes for which VS88 uses member data:

• Account management: To create, maintain and manage your VS88 account — including processing registrations, managing account settings and handling account closure requests.
• Transaction processing: To process deposits and withdrawals via your chosen Malaysian payment method, including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX. This includes payment verification, transaction recording, and the resolution of any payment issues.
• Identity verification and compliance: To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated by law — including verifying members' age (minimum 18 years), confirming identity, and monitoring suspicious activity.
• Platform security: To detect and prevent fraud, multiple account usage, bonus abuse, money laundering, and other security threats against the VS88 platform and its members.
• Service improvement: To analyse platform usage patterns and apply those insights to improve the user experience, introduce new features, and address areas that require enhancement.
• Service communications: To send you important account-related notifications — such as deposit confirmations, withdrawal updates, security alerts, and policy changes — via email or SMS.
• Responsible gaming: To monitor members' playing patterns in order to identify signs of problem gambling that require intervention, in line with VS88's commitment to responsible gaming.
• Dispute resolution: To investigate and resolve any complaints, disputes or claims relating to accounts, transactions or gameplay at VS88.

5 Sharing Data with Third Parties

VS88 takes its obligation to protect member privacy seriously. We do not sell, rent, or disclose members' personal data to third parties for commercial or marketing purposes. However, there are limited circumstances in which VS88 may need to share member data with certain parties:

• Payment service providers: To process deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX, the necessary transaction details are shared with the respective payment service providers. All such providers are bound by strict data protection agreements.
• Game providers: Certain session data required for gameplay may be shared with third-party game providers (such as Pragmatic Play and others) to ensure their services function correctly. This data is strictly limited to what is necessary for technical operations.
• Legal authorities: VS88 may be required to disclose member information to Malaysian government authorities or law enforcement when compelled by a court order, subpoena, or other valid legal process. In such situations, VS88 discloses only the information specifically required.
• Auditors and professional consultants: In the context of account audits, legal advice or business consultations, required data may be shared with professionals bound by strict confidentiality obligations.
• Business transfers: If VS88 is involved in a merger, acquisition or asset sale, member data may be transferred as part of that transaction. Members will be notified in advance of any change in ownership that affects their data.

6 VS88 Data Storage and Security Measures

VS88 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, loss, destruction or improper disclosure. The following are some of the key layers of protection we employ:

• 256-bit SSL Encryption: All data transmitted between your web browser and VS88's servers is protected by 256-bit SSL encryption — the highest industry security standard used by leading banks in Malaysia.
• Encryption of data at rest: Sensitive member data stored in VS88's databases is encrypted using modern encryption algorithms prior to storage — meaning that even if our databases were accessed without authorisation, member data would remain unreadable.
• Strict internal access controls: Access to members' personal data within the VS88 organisation is restricted to staff who genuinely require it to perform their duties. All access is logged and monitored.
• 24/7 security monitoring: VS88's systems are continuously monitored to detect any suspicious activity, intrusion attempts or security anomalies that require an immediate response.
• Periodic data backups: Member data is periodically backed up to a secure, isolated location to ensure data recovery is possible in the event of technical failure or disaster.

Members' personal data will be retained by VS88 for as long as necessary to fulfil the purpose for which it was collected, or for as long as required under Malaysian law — whichever is longer. Once the data is no longer needed, it will be securely deleted or anonymised in accordance with standard data disposal procedures.

7 Cookies and Tracking Technologies at VS88

VS88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best. Cookies are small text files stored in your web browser when you visit the VS88 website.

The following are the types of cookies used by VS88:

• Essential cookies: These cookies are required for the core functionality of the VS88 platform — such as maintaining your login status, saving language preferences, and enabling security features. The platform cannot function properly without them and they cannot be disabled.
• Performance cookies: These cookies collect information about how members use the VS88 website — such as the most frequently visited pages and any error messages encountered. All information is collected in aggregate and anonymised form. This helps VS88 improve the website's performance.
• Functionality cookies: These cookies allow VS88 to remember your preferences — such as your username, language, and region — to deliver a more personalised experience. Information collected by these cookies cannot be used to track your activity on other websites.
• Session cookies: These cookies are temporary and are automatically deleted when you close your web browser. They are used to maintain your session information while you are playing on VS88.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the VS88 platform and your ability to log in and use our services to their full extent.

8 Your Rights as a VS88 Member

As a VS88 member residing in Malaysia, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). VS88 respects and facilitates the exercise of these rights:

9 Protection of Children's Data

VS88 is a platform exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18. All VS88 account registrations require age verification, and we carry out KYC checks to confirm that members meet the minimum age requirement.

VS88 also encourages parents and guardians to ensure that devices used to access VS88 are not accessible to underage children. Use the parental control features available on your devices and web browsers to help protect children from accessing inappropriate content.

10 Cross-Border Data Transfers

VS88 operates using server infrastructure that may be located in various countries. This means that Malaysian members' personal data may be transferred to and stored on servers outside Malaysia in certain technical operational scenarios.

Where cross-border data transfers occur, VS88 ensures that adequate protections are in place to safeguard member data — including confirming that the receiving country or organisation maintains data protection standards equivalent to or exceeding Malaysia's PDPA requirements, or through contractual agreements that bind foreign service providers to strict data protection obligations.

By using the VS88 platform, you agree to the transfer of your data as described above, in accordance with this Privacy Policy and applicable data protection laws.

11 Links to Third-Party Websites

The VS88 website does not contain links to third-party websites outside our control. However, in certain communication contexts or support documents, references to external information sources may occasionally appear.

VS88 is not responsible for the privacy practices or content of any third-party websites you may access independently. This VS88 Privacy Policy applies solely to the VS88 platform itself — namely vs88.win and all components that form part of the VS88 ecosystem. When leaving the VS88 platform, we encourage you to review the privacy policy of any website you visit.

12 Amendments to the VS88 Privacy Policy

VS88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We are committed to informing members of any material changes to this Privacy Policy.

Notification of changes will be made through one or more of the following methods: an email to the address registered on your VS88 account, a prominent notice on the VS88 website, or a pop-up notification when you log in to your VS88 account after the changes take effect.

The "Last Updated" date shown at the top of this document reflects the most recent date on which this Privacy Policy was amended. It is your responsibility to review this Privacy Policy periodically. Your continued use of the VS88 platform after any amendments take effect will be deemed your acceptance of the updated Privacy Policy.

13 Contact VS88 About Your Privacy

If you have any questions, concerns or requests regarding this VS88 Privacy Policy or how we handle your personal data, please don't hesitate to reach out to us. VS88's support team is available in English and Bahasa Malaysia to assist you 24 hours a day, 7 days a week:

• Email: [email protected] — for detailed written enquiries relating to privacy and data. We aim to respond within 24 business hours.
• Live Chat: Available directly on the VS88 website, 24/7 — for general enquiries or privacy issues requiring an immediate response.

When contacting VS88 regarding privacy matters, please clearly state: your full name, your VS88 account username, the nature of your enquiry or request, and any relevant supporting information. This will help us process your request more efficiently and accurately.